Get Answers to Your Nationwide Research Product Questions
Quickly find answers to common questions about ordering, usage guidelines, shipping procedures, and product compliance.
Frequently Asked Questions
Refund policy
All sales are final. We do not offer refunds once an order has been placed.
Due to the nature of our products, we cannot accept returns.
If your orders is incorrect, damaged, or unusable in some way, we will do our best to get a replacement to you as soon as possible.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on open vials, reconstituted vials, sale items or gift cards.
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You can always contact us for any questions at info@enzymicchemical.com
I didn’t get my package but its marked as Delivered What Can I do?
If the package was delivered via UPS or USPS and you are unable to locate it, please contact them directly with your tracking number to confirm the delivery.
Please note that in some cases, USPS may mark a package as delivered, but it might actually arrive at your home a day or two later. While we’re unsure why this happens, it is something that occasionally occurs.
If this happens on a weekend, the package will likely arrive on the next business day.
We recommend keeping an eye out for your package over the next couple of days. If it still hasn’t arrived by then, please contact USPS for further assistance.
Important: If UPS or USPS confirms that the package was delivered and verifies its delivery, we will NOT be able to replace the item. Once the package has been marked as delivered, we cannot take further action on our end. Any further communication or resolution must be handled directly with UPS or USPS.
Will My Package Come with Instructions and Dosage?
At Enzymic, we do not provide advice on how to utilize research peptides. Enzymic is not a compound Pharmacy or a Chemical Compounding Facility as defined under Section 503A of the Federal Food, Drug, and Cosmetic Act. Enzymic is not and outsourcing facility as defined under Section 503B of the Federal Food, Drug, and Cosmetic Act. Enzymic Will not provide you with dosage of any kind. Our products are exclusively intended for research purposes only. Any inquiries or admissions about using our products for human consumption WILL NOT be addressed or answered.
Wrong Address, Lost, Stolen Packages?
Enzymic is not liable for shipments that are lost, stolen, or damaged during transport. Customers are responsible for additional costs resulting from incorrect address information. However, damaged or broken items may be eligible for replacement with photo proof.
Important Notice About Shipping and Missing Items:
To prevent fraud and ensure your order is accurately shipped, we take a photo of all packages before they leave our warehouse. If you report missing items, we can provide the photo as proof to verify the contents of your shipment.
My Package Is Late Can I Get A refund?
USPS does not guarantee shipping times, and we have no control over transit times. As much as we wish we did, we do not. We do not offer refunds on shipping for late packages.
For a better understanding of USPS shipping processes or to inquire about your transit times, please contact your local USPS or visit the following link:
Can I get a Refund?
All sales are Final. We do not offer REFUNDS
What is the legal status of your peptides in the US and why are they labeled for research only?
Enzymic Chemical Supply’s peptides are strictly intended for laboratory research and animal testing. They have not been approved by the FDA or other regulatory bodies for human or clinical use, and are sold solely as research-grade products under appropriate disclaimers.
How do I ensure the quality and purity of Enzymic Chemical Supply’s peptides?
Each peptide batch undergoes rigorous analytical testing, including HPLC and mass spectrometry verification, to confirm purity and identity. Certificates of Analysis (COA) are provided with every shipment so you can verify the exact peptide specification and purity level.
What storage conditions are recommended for maintaining peptide stability?
Peptides should be stored at –20 °C as soon as they are received. Once reconstituted, aliquots can be kept at –80 °C or used immediately. Lyophilized peptides must be protected from moisture and light to preserve stability over time.
How do I place an order and what information is required for peptide orders?
To place an order, register for an account on our website, select the product or custom synthesis option, and provide sequence details, desired purity, scale, and any modifications. Billing and shipping information must be completed before checkout.
What are your shipping options and do you ship internationally or only US nationwide?
We ship peptide orders via overnight or 2-day refrigerated courier services anywhere US nationwide. International shipping is not available at this time, and all orders must remain within domestic US research use only.
Do you provide Certificates of Analysis and Safety Data Sheets for each peptide batch?
Yes, every peptide shipment includes a downloadable COA that details purity, molecular weight, and analytical data. Safety Data Sheets (SDS) are also provided online to ensure compliance with lab safety and handling protocols.
Can I modify or cancel an order after it has been placed?
Yes, you may request to modify or cancel an order within 24 hours of purchase by contacting our customer service team. After this window, orders enter processing and cannot be changed. Any approved cancellations will receive a full refund.
What is your policy on returns or exchanges for peptides that fail quality specs?
If a peptide fails to meet the specifications listed on the COA, you may request a replacement or full refund within 30 days of receipt. Enzymic Chemical Supply will cover return shipping costs for verified quality failures.
How should I handle disposal of unused peptide materials in compliance with regulations?
Unused or expired peptides should be treated as chemical waste. Follow your institution’s IACUC and environmental health and safety guidelines for disposal, which typically involve decontamination (e.g., autoclaving) and chemical waste pickup by licensed hazardous waste disposal services.
Do you offer bulk order discounts or pricing tiers for large-scale studies?
Yes, we provide tiered discounts for orders exceeding certain quantity thresholds. Contact our sales team with your project details to receive a custom bulk pricing quote based on scale, purity, and project duration.
