Refund policy
REFUND POLICY
All sales are final. We do not offer refunds once an order has been placed.
Due to the nature of our products, we cannot accept returns.
If your orders is incorrect, damaged, or unusable in some way, we will do our best to get a replacement to you as soon as possible.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on open vials, reconstituted vials, sale items or gift cards.
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You can always contact us for any questions at info@enzymicchemical.com
I didn’t get my package but its marked as Delivered What Can I do?
If the package was delivered via UPS or USPS and you are unable to locate it, please contact them directly with your tracking number to confirm the delivery.
Please note that in some cases, USPS may mark a package as delivered, but it might actually arrive at your home a day or two later. While we’re unsure why this happens, it is something that occasionally occurs.
If this happens on a weekend, the package will likely arrive on the next business day.
We recommend keeping an eye out for your package over the next couple of days. If it still hasn’t arrived by then, please contact USPS for further assistance.
Important: If UPS or USPS confirms that the package was delivered and verifies its delivery, we will NOT be able to replace the item. Once the package has been marked as delivered, we cannot take further action on our end. Any further communication or resolution must be handled directly with UPS or USPS.
Will My Package Come with Instructions and Dosage?
At Enzymic, we do not provide advice on how to utilize research peptides. Enzymic is not a compound Pharmacy or a Chemical Compounding Facility as defined under Section 503A of the Federal Food, Drug, and Cosmetic Act. Enzymic is not and outsourcing facility as defined under Section 503B of the Federal Food, Drug, and Cosmetic Act. Enzymic Will not provide you with dosage of any kind. Our products are exclusively intended for research purposes only. Any inquiries or admissions about using our products for human consumption WILL NOT be addressed or answered.
Wrong Address, Lost, Stolen Packages?
Enzymic is not liable for shipments that are lost, stolen, or damaged during transport. Customers are responsible for additional costs resulting from incorrect address information. However, damaged or broken items may be eligible for replacement with photo proof.
Important Notice About Shipping and Missing Items:
To prevent fraud and ensure your order is accurately shipped, we take a photo of all packages before they leave our warehouse. If you report missing items, we can provide the photo as proof to verify the contents of your shipment.
My Package Is Late Can I Get A refund?
USPS does not guarantee shipping times, and we have no control over transit times. As much as we wish we did, we do not. We do not offer refunds on shipping for late packages.
For a better understanding of USPS shipping processes or to inquire about your transit times, please contact your local USPS or visit the following link:
Can I get a Refund?
All sales are Final. We do not offer REFUNDS
